Lets make sure you have the proper audio device selected for what you are attempting to use. (Headphones vs Integrated speakers/microphone on laptop)
- Left Click on the sound icon in the taskbar.
- Above the volume bar, there should be an audio device listed.
- Clicking on the drop-down list should show all the available audio devices that can be selected.
- Select the preferred device by left-clicking on it.
After selecting the new device make sure the volume is set to the desired volume.
Here is a great walk-through on how Windows and your Audio devices can get frustrating and what to do to resolve this.
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